I CHANGED MY MIND. CAN I GET A REFUND OR MAKE AN EXCHANGE FOR A NEW SIZE/COLOR?

WE DO NOT ACCEPT RETURNS FOR REFUNDS, CREDITS, OR EXCHANGES BASED ON SIZE AND COLOR CHANGES. ALL SALES ARE FINAL. PLEASE MAKE SURE THAT YOU HAVE CAREFULLY REVIEWED ALL INFORMATION IN YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE, INCLUDING YOUR BILLING AND SHIPPING ADDRESS, E-MAIL AND TELEPHONE NUMBER.

CAN I TRACK MY ORDER?

ALL CUSTOMERS RECEIVE A SHIPPING CONFIRMATION E-MAIL WHEN THEIR ORDER SHIPS, WHICH INCLUDES THE USPS OR FEDEX TRACKING NUMBER. TO TRACK YOUR PACKAGE, GO TO THE LINK BELOW, ENTER YOUR TRACKING NUMBER, AND PRESS THE "TRACK" BUTTON TO GET SHIPMENT DETAILS. HTTPS://TOOLS.USPS.COM/GO/TRACKCONFIRMACTION_INPUT OR HTTPS://WWW.UPS.COM/WEBTRACKING/TRACK?LOC=EN_US

WHEN WILL I RECEIVE MY ORDER?

PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR ORDER PROCESSING AND VERIFICATION, AND AN ADDITIONAL 10 BUSINESS DAYS FOR DELIVERY. CUSTOM COMMISSION PIECES MAY TAKE UP TO 3 WEEKS TO CREATE. WE DO NOT SHIP OUT ON SATURDAYS OR SUNDAYS. IF YOUR ORDER HAS NOT ARRIVED WITHIN THE AFOREMENTIONED GUIDELINES, PLEASE CONTACT US AND WE WILL DO OUR BEST TO TRACK YOUR ORDER FOR YOU.

WHAT SHIPPING CARRIER DO YOU USE?

WE SHIP ALL ORDERS VIA UNITED STATES POSTAL SERVICE OR FEDEX

CAN I CONTACT YOU DIRECTLY WITH ANY QUESTIONS?

PLEASE VISIT THE MY ORDER PAGE ON OUR WEBSITE TO SUBMIT ANY QUESTIONS REGARDING YOUR ORDER. WE WILL TRY OUR BEST TO REPLY TO YOUR QUESTION(S) WITHIN 48 HOURS.

DO YOU ACCEPT CHECK PAYMENTS? CAN I USE PAYPAL?

WE DO NOT ACCEPT PAYMENTS BY CHECK, AND PAYPAL IS NOT PRESENTLY SUPPORTED ON MYCOLORFULDARKWORLD.COM. WE CURRENTLY ACCEPT AMERICANEXPRESS, VISA, APPLEPAY OR MASTERCARD PAYMENTS ONLY.

WHY DOES MY BILLING AND SHIPPING ADDRESS HAVE TO MATCH?

WE REQUIRE THAT YOUR BILLING AND SHIPPING ADDRESS MATCH AS AN ADDITIONAL STEP TO PREVENT CREDIT CARD FRAUD.

I DO NOT LIVE IN THE UNITED STATES. CAN I PLACE AN ORDER?

AT THIS TIME, NO. MY COLOR FUL DARK WORLD ACCEPTS ORDERS FROM THE UNITED STATES ONLY.

CAN I ORDER OTHER ITEMS THAT ARE NOT OFFERED ON THE WEB STORE?

WE ARE ONLY OFFERING A SELECT GROUP OF ITEMS THROUGH THE WEB SHOP AT THIS TIME. PLEASE ADD YOUR E-MAIL TO THE MAILING LIST TO RECEIVE PRODUCT RELEASE UPDATES.

DO YOU SELL WHOLESALE?

WE DO NOT SELL WHOLESALE.

WHAT DO I DO IF THE ITEM’S PACKAGING IS TORN OR DAMAGED?

ALL PACKAGING IS JUST A PROTECTION AGAINST DAMAGE. WE CANNOT REPLACE OR REPAIR ANY DAMAGED PACKAGING.